How to set up parental controls on Plusnet Hub Two
Plusnet Safeguard
Quick answer
Plusnet Hub Two is the same hardware as BT Smart Hub 2 but uses Plusnet Safeguard for parental controls (managed in the Plusnet Member Centre online, not the MyBT app). Free, network-level, three preset levels.
Step-by-step setup
-
01
Sign in to the Plusnet Member Centre at https://www.plus.net/member-centre/login.
-
02
Go to My Account → Safeguard.
-
03
Toggle Safeguard on. Choose a preset: Light, Moderate or Strict.
-
04
Add specific sites to your Custom Block or Custom Allow list as needed.
-
05
Set a time-of-day toggle if you want the filter only on at specific hours.
-
06
Save. Changes apply within 30 minutes.
Manufacturer source: https://www.plus.net/help/broadband/safeguard/
What Plusnet Hub Two parental controls can and cannot do
Features that work
- Three preset filter levels (Light, Moderate, Strict).
- Custom block and allow lists.
- Time-of-day on/off toggle.
- Network-level: every device covered.
- Free with every Plusnet broadband package.
Features that do not work
- No per-child profiles.
- No per-device pause from the Plusnet Member Centre.
- No Plusnet mobile app for controls (Member Centre is web only).
- No Wi-Fi 6 or 7.
- Mobile data, encrypted apps, VPN bypass.
How to block YouTube on Plusnet Hub Two
Plusnet Member Centre → Safeguard → Custom Block. Add youtube.com, m.youtube.com, youtu.be and googlevideo.com.
How to pause Wi-Fi on Plusnet Hub Two
No native pause. The closest option is to use the time-of-day toggle in Safeguard to switch the filter from Light to Strict at set hours. For true pause, log into the Hub Manager at 192.168.1.254 and disable Wi-Fi.
How to block social media on Plusnet Hub Two
Plusnet Member Centre → Safeguard → set to Strict (blocks Social Networking) or stay on Moderate and add specific social domains to Custom Block.
Plusnet Hub Two parental controls not working: common fixes
BT Parental Controls instead of Plusnet Safeguard
Plusnet Hub Two is the same hardware as BT Smart Hub 2 but uses a different filter product. Do not try to use MyBT; use the Plusnet Member Centre.
Cannot find Safeguard in Member Centre
Plusnet Safeguard is on by default for older customers but might need toggling on. Look under My Account → Broadband → Safeguard.
Frequently asked questions
Is Plusnet Safeguard the same as BT Parental Controls?
Different products, identical hardware. Plusnet Hub Two is the same Sercomm hardware as BT Smart Hub 2 but Plusnet customers use Plusnet Safeguard (in the Plusnet Member Centre), not BT Parental Controls (in MyBT).
Is Plusnet Safeguard free?
Yes, free with every Plusnet broadband package.
Can I manage Plusnet Safeguard from an app?
No. Plusnet does not have a customer-facing app. Safeguard is managed at https://www.plus.net/member-centre/login.
If Plusnet Hub Two controls are not enough
Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.
References
- Plusnet. (2026). Information about your Plusnet Router. https://www.plus.net/help/broadband/router-information/
- Plusnet. (2026). How to set up your Plusnet Hub Two router. https://www.plus.net/help/broadband/router-setup-guides/hub-two/
Want to test whether your new filter is working?