How to set up parental controls on Virgin Media Hub 3
Virgin Media Web Safe + Virgin Media Connect app
Quick answer
Hub 3 uses the same Web Safe (Adult, Virus & Malware) and Connect app (per-device pause, schedule) as Hub 4 and Hub 5. No Wi-Fi Pods, slower Wi-Fi, but parental controls identical.
Step-by-step setup
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01
Download Virgin Media Connect and sign in.
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02
Tap Devices, tap the child's device, then Pause or Schedule.
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03
For content filtering, sign in at My Virgin Media → Settings → Web Safe.
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04
Confirm Adult and Virus & Malware are on.
Manufacturer source: https://www.virginmedia.com/help/virgin-media-connect-app
What Virgin Media Hub 3 parental controls can and cannot do
Features that work
- Web Safe Adult and Virus & Malware filtering.
- Connect app per-device pause and schedule.
Features that do not work
- Only two content categories.
- No Wi-Fi Pods.
- Mobile data, encrypted apps, VPN bypass.
How to block YouTube on Virgin Media Hub 3
Web Safe does not block YouTube. Use Connect app schedule or device-level Screen Time / Family Link.
How to pause Wi-Fi on Virgin Media Hub 3
Connect app → Devices → Pause or Schedule.
How to block social media on Virgin Media Hub 3
Not via Web Safe. Use Connect app pauses.
Virgin Media Hub 3 parental controls not working: common fixes
Hub 3 slow or unstable
Hub 3 is end-of-life. Request a free Hub 5 upgrade through My Virgin Media.
Frequently asked questions
Is Hub 3 still supported?
Yes for the parental controls product, but the hardware is end-of-life. Virgin Media is offering free Hub 5 upgrades to Hub 3 and Hub 4 customers through 2026.
If Virgin Media Hub 3 controls are not enough
Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.
References
- Virgin Media. (2026). Virgin Media Hub 3, Hub 4 & Hub 5 — Hub Swaps & Upgrades. https://www.virginmedia.com/broadband/existing-customer-deals/hub
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