Run the check
Free ISP-supplied hub

How to set up parental controls on EE Smart Hub Plus (SH32B)

EE WiFi Controls

UK 2026 guide · Last reviewed · By Dr Alex J. Martin-Smith

Quick answer

Wi-Fi 6 version of the EE Smart Hub. Identical EE WiFi Controls in the My EE app: per-device pause, scheduled WiFi freeze, website blocking.

Cost Free with every EE broadband package
Where to manage My EE app
Time to set up About 10 minutes
Wi-Fi standard Wi-Fi 6
Shipped by EE
UK install base About 1.5 million UK households (older default before Smart Hub 7 Plus)
Step by step

Step-by-step setup

  1. 01

    Open My EE app, sign in.

  2. 02

    Tap Broadband → WiFi Controls.

  3. 03

    Add devices to Restrict devices.

  4. 04

    Set a Schedule WiFi freeze window.

  5. 05

    Add domains to Block websites.

Manufacturer source: https://ee.co.uk/help/help-new/broadband-and-landline/wifi-controls

Honest limits

What EE Smart Hub Plus (SH32B) parental controls can and cannot do

Features that work

  • Per-device pause and schedule.
  • Website blocklist.
  • Free.

Features that do not work

  • No content categories.
  • No SafeSearch.
  • Mobile data, encrypted apps, VPN bypass.

How to block YouTube on EE Smart Hub Plus (SH32B)

My EE → WiFi Controls → Block websites → add youtube.com plus related domains.

How to pause Wi-Fi on EE Smart Hub Plus (SH32B)

My EE → WiFi Controls → Restrict devices → Pause.

How to block social media on EE Smart Hub Plus (SH32B)

My EE → WiFi Controls → Block websites → add social domains.

Troubleshooting

EE Smart Hub Plus (SH32B) parental controls not working: common fixes

Considering Smart Hub 7 Plus upgrade

Smart Hub 7 Plus is free for new EE customers. Existing customers can request through My EE.

FAQs

Frequently asked questions

Should I upgrade from Smart Hub Plus to Smart Hub 7 Plus?

Parental controls are identical. The upgrade is about Wi-Fi 7 speed, not parental features.

More help

If EE Smart Hub Plus (SH32B) controls are not enough

Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.

Online Safety Hub The full BroadbandSwitch.uk online-safety hub. Router Parental Controls A non-technical parents' guide to router-level controls. UK ISP Parental Controls Every UK ISP's parental control product compared. Apple Screen Time For when a child uses mobile data and leaves home Wi-Fi.
Related routers

If you have a different router

EE Smart Hub 7 Plus (SH35A) EE WiFi Controls EE Smart Hub 7 Pro (SH40J) EE WiFi Controls

References

  1. EE. (2026). Which EE Smart Hub router is right for you?. https://ee.co.uk/broadband/ee-smart-hub-comparison

Want to test whether your new filter is working?

Run the protection check