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How to set up parental controls on EE Smart Hub Plus (SH32B)

EE WiFi Controls

Author: Editorial team, ParentalControl.uk. Reviewed by: SSS Group editorial board. Last verified: 12 May 2026. Version tested: Router setup flow current to router review date. Changelog: view updates.

Initiative funded and led by Dr Alex J. Martin-Smith, CMgr · MBA · LLM · DBA. Contact Alex directly at ams@upleashed.com or 0330 122 1223 / 07624 218080.

UK 2026 guide · Last reviewed · By Dr Alex J. Martin-Smith

Reviewed using our published methodology.

Quick answer

Wi-Fi 6 version of the EE Smart Hub. Identical EE WiFi Controls in the My EE app: per-device pause, scheduled WiFi freeze, website blocking.

Cost Free with every EE broadband package
Where to manage My EE app
Time to set up About 10 minutes
Wi-Fi standard Wi-Fi 6
Shipped by EE
UK install base About 1.5 million UK households (older default before Smart Hub 7 Plus)
Step by step

Step-by-step setup

  1. 01

    Open My EE app, sign in.

  2. 02

    Tap Broadband → WiFi Controls.

  3. 03

    Add devices to Restrict devices.

  4. 04

    Set a Schedule WiFi freeze window.

  5. 05

    Add domains to Block websites.

Manufacturer source: https://ee.co.uk/help/help-new/broadband-and-landline/wifi-controls

Reversible

How to remove this later

Open the same router app or admin panel, disable the parental profile or content filter, and save. If your household is moving to looser rules, reduce one control first (for example schedule limits) before turning off all filtering.

Honest limits

What EE Smart Hub Plus (SH32B) parental controls can and cannot do

Features that work

  • Per-device pause and schedule.
  • Website blocklist.
  • Free.

Features that do not work

  • No content categories.
  • No SafeSearch.
  • Mobile data, encrypted apps, VPN bypass.

How to block YouTube on EE Smart Hub Plus (SH32B)

My EE → WiFi Controls → Block websites → add youtube.com plus related domains.

How to pause Wi-Fi on EE Smart Hub Plus (SH32B)

My EE → WiFi Controls → Restrict devices → Pause.

How to block social media on EE Smart Hub Plus (SH32B)

My EE → WiFi Controls → Block websites → add social domains.

Troubleshooting

EE Smart Hub Plus (SH32B) parental controls not working: common fixes

Considering Smart Hub 7 Plus upgrade

Smart Hub 7 Plus is free for new EE customers. Existing customers can request through My EE.

FAQs

Frequently asked questions

Should I upgrade from Smart Hub Plus to Smart Hub 7 Plus?

Parental controls are identical. The upgrade is about Wi-Fi 7 speed, not parental features.

More help

If EE Smart Hub Plus (SH32B) controls are not enough

Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.

Online Safety Hub The full BroadbandSwitch.uk online-safety hub. Router Parental Controls A non-technical parents' guide to router-level controls. UK ISP Parental Controls Every UK ISP's parental control product compared. Apple Screen Time For when a child uses mobile data and leaves home Wi-Fi.
Related routers

If you have a different router

EE Smart Hub 7 Plus (SH35A) EE WiFi Controls EE Smart Hub 7 Pro (SH40J) EE WiFi Controls

References

  1. EE. (2026). Which EE Smart Hub router is right for you?. https://ee.co.uk/broadband/ee-smart-hub-comparison

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