How to set up parental controls on TalkTalk Wi-Fi Hub (Sagemcom Fast 5364)
TalkTalk HomeSafe
Quick answer
TalkTalk HomeSafe is free, network-level, and managed from My TalkTalk online. Three preset modes: Kids Safe, Homework Time, Virus Alerts. Applies to every device.
Step-by-step setup
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01
Sign in to My TalkTalk at https://account.talktalk.co.uk.
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02
Go to My Services → HomeSafe.
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03
Toggle on Kids Safe to filter adult, gambling and dating sites network-wide.
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04
Toggle on Homework Time and set the hours (for example weekdays 16:00-18:00). This blocks social media and gaming during those windows.
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05
Toggle on Virus Alerts for malware protection.
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06
Add specific sites to your custom Allow or Block list as needed.
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07
Save.
Manufacturer source: https://www.talktalk.co.uk/security/homesafe
How to remove this later
Open the same router app or admin panel, disable the parental profile or content filter, and save. If your household is moving to looser rules, reduce one control first (for example schedule limits) before turning off all filtering.
What TalkTalk Wi-Fi Hub (Sagemcom Fast 5364) parental controls can and cannot do
Features that work
- Kids Safe preset filter mode.
- Homework Time scheduled stricter filter.
- Virus Alerts: malware blocking.
- Custom allow and block lists.
- Network-level: every device covered.
Features that do not work
- No per-device or per-profile rules.
- Filters only HTTP for some categories; HTTPS sites may not be filtered (documented limitation in TalkTalk router manuals).
- Mobile data bypass.
- Encrypted apps and VPN bypass.
How to block YouTube on TalkTalk Wi-Fi Hub (Sagemcom Fast 5364)
My TalkTalk → HomeSafe → Custom Block. Add youtube.com, m.youtube.com, youtu.be and googlevideo.com. Note: HTTPS filtering has documented limitations on the Sagemcom Fast 5364.
How to pause Wi-Fi on TalkTalk Wi-Fi Hub (Sagemcom Fast 5364)
HomeSafe has no true pause. Sign into the router admin at 192.168.1.1 and disable Wi-Fi temporarily, or use Homework Time for scheduled cutoff.
How to block social media on TalkTalk Wi-Fi Hub (Sagemcom Fast 5364)
Turn on Homework Time during the hours you want social media blocked. Add tiktok.com, instagram.com etc to the Custom Block list for permanent blocking.
TalkTalk Wi-Fi Hub (Sagemcom Fast 5364) parental controls not working: common fixes
HomeSafe disabled after moving to Full Fibre / eero
TalkTalk Future Fibre uses eero hardware and the eero app, not HomeSafe. See our TalkTalk eero guide instead.
HTTPS sites not blocked
Documented limitation of the Sagemcom Fast 5364. Add a free DNS-layer filter such as Cloudflare 1.1.1.3 to the router DNS settings as a backup.
Frequently asked questions
Is TalkTalk HomeSafe free?
Yes, free with every TalkTalk broadband package.
Does HomeSafe work on Full Fibre?
No. TalkTalk Full Fibre customers use eero hardware and the eero app, not HomeSafe. See our TalkTalk eero guide.
Does HomeSafe filter HTTPS websites?
Partially. The Sagemcom Fast 5364 has documented HTTPS filtering limitations. Add Cloudflare for Families DNS (1.1.1.3) at the router as backup.
If TalkTalk Wi-Fi Hub (Sagemcom Fast 5364) controls are not enough
Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.
References
- TalkTalk. (2026). Wi-Fi Hub | Broadband & Wi-Fi Router. https://www.talktalk.co.uk/broadband/wifi-hub
Want to test whether your new filter is working?