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How to set up parental controls on Plume HomePass (SuperPod)

HomePass Online Protection

UK 2026 guide · Last reviewed · By Dr Alex J. Martin-Smith

Quick answer

Plume HomePass uses cloud-managed AI to identify devices automatically and assign per-person profiles with Kid / Teen / Adult presets. Content categories cover adult, social, gambling, violence. SafeSearch enforced. Activity log per person.

Cost Free at ISP if bundled; £9-11/month direct from Plume
Where to manage HomePass app
Time to set up About 10 minutes
Wi-Fi standard Wi-Fi 6 / 6E / 7 (model dependent)
Used by WightFibre, JT Total Wi-Fi (Jersey), some Three home customers
UK install base About 30,000 to 60,000 UK households
Step by step

Step-by-step setup

  1. 01

    Download the HomePass app and sign in.

  2. 02

    Tap People, then Add a person.

  3. 03

    Name the profile and assign devices (HomePass auto-identifies most devices).

  4. 04

    Choose age preset: Kid (strictest), Teen, or Adult.

  5. 05

    Tap Online Protection → Content Access. Toggle categories: Adult, Social, Streaming, Gambling, Violence.

  6. 06

    Tap Time Out to set bedtime windows or instant pause.

  7. 07

    Toggle SafeSearch on.

  8. 08

    Save.

Manufacturer source: https://www.plume.com/homepass/

Honest limits

What Plume HomePass (SuperPod) parental controls can and cannot do

Features that work

  • AI-driven device auto-identification.
  • Per-person profiles with age presets.
  • Full content categories: adult, social, gambling, violence.
  • Bedtime schedules per person or device.
  • Freeze internet instantly per person.
  • Activity log per person.
  • SafeSearch enforcement.
  • Advanced threat protection (Guard).

Features that do not work

  • Per-app time limits are limited compared to OS-level tools (Apple Screen Time, Google Family Link).
  • Features depend on the ISP's HomePass tier (the ISP chooses how much to expose).
  • Mobile data bypass.
  • Encrypted apps bypass.
  • VPN bypass.

How to block YouTube on Plume HomePass (SuperPod)

HomePass app → People → tap person → Online Protection → Content Access → toggle Streaming on. For YouTube specifically: add youtube.com to the person's Blocked Sites.

How to pause Wi-Fi on Plume HomePass (SuperPod)

HomePass app → People → tap person → Time Out → choose Until I resume / End of day / Schedule.

How to block social media on Plume HomePass (SuperPod)

HomePass app → People → tap person → Online Protection → Content Access → toggle Social Network on.

Troubleshooting

Plume HomePass (SuperPod) parental controls not working: common fixes

Feature missing in HomePass app

Plume features depend on the ISP's subscription tier. Contact your ISP (WightFibre, JT) to check what tier you have.

FAQs

Frequently asked questions

Which UK ISPs use Plume HomePass?

WightFibre (Isle of Wight), JT Total Wi-Fi (Jersey), and some Three home broadband customers.

How much does Plume HomePass cost?

Free at the ISP if bundled (WightFibre, JT). Direct from Plume it is approximately £9-11/month as part of the broader Plume subscription.

Can I set per-child bedtimes on Plume?

Yes. HomePass app → People → tap person → Time Out → Schedule. Daily windows per person.

More help

If Plume HomePass (SuperPod) controls are not enough

Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.

Router Parental Controls A non-technical parents' guide to router-level controls. UK ISP Parental Controls Every UK ISP's parental control product compared. Conversations With Kids How to talk to children about online risks.
Related routers

If you have a different router

Amazon eero (consumer) eero app Profiles (free) + eero Plus (paid) TP-Link Deco mesh Deco app - HomeShield Parental Controls

References

  1. Plume. (2026). HomePass — Smart Wi-Fi for the connected home. https://www.plume.com/homepass/

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