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How to set up parental controls on Amazon eero (consumer)

eero app Profiles (free) + eero Plus (paid)

UK 2026 guide · Last reviewed 12 May 2026 · By Dr Alex J. Martin-Smith

Quick answer

eero parental controls split into free baseline (Profiles, device pause, schedules, Unassigned Device alerts) and paid eero Plus (content categories, SafeSearch, YouTube Restricted, ad-blocking, threat blocking). ISP-bundled eeros usually include the equivalent free.

Cost Free baseline; eero Plus £9.99/month or £99/year; ISP-bundled eeros usually include eero Secure equivalent free

Where to manage eero app

Time to set up About 10 minutes

Wi-Fi standard Wi-Fi 6 / 6E / 7 (model dependent)

Used by Cuckoo, Fibrus, Hey! Broadband, KCOM Lightstream, Three 5G Outdoor Hub, Utility Warehouse, Ogi (some plans), Giganet (full fibre)

UK install base Over 600,000 UK households (consumer-bought) plus ISP installs

Step by step

Step-by-step setup

01
Download the eero app and sign in.
02
Tap Home, then Profiles, then Add a profile.
03
Name the profile (your child's name) and add their devices.
04
Tap Schedules and set bedtime windows.
05
For content filtering: tap Content Filters. Choose an age preset (Pre-K, Pre-Teen, Teen, Adult) - Pre-K is strictest. (Requires eero Plus on consumer plans, free on most ISP-bundled installs.)
06
Within Content Filters, toggle individual categories: Adult Content, Illegal/Hateful, Social Media, Chat and Messaging, Streaming, Shopping, YouTube Restricted.
07
Toggle SafeSearch on for Google and Bing.
08
Save.

Manufacturer source: https://blog.eero.com/stay-connected-and-protected-with-eeros-parental-controls/

Honest limits

What Amazon eero (consumer) parental controls can and cannot do

Features that work

Free: Profiles, device pause, Schedules, Unassigned Device alerts.
eero Plus: content categories (Adult, Social, Streaming, Chat, Shopping, Gambling, Violence, YouTube Restricted).
eero Plus: SafeSearch enforcement (Google, Bing).
eero Plus: ad-blocking, threat blocking, encrypted DNS, Guardian VPN for kid devices outside the home.
Activity log per profile.
Unassigned Device alerts catch MAC-rotation bypass attempts.

Features that do not work

No per-app screen time inside an app (cannot limit minutes on TikTok specifically - use Apple Screen Time or Google Family Link).
A VPN on the child's device bypasses eero DNS.
Encrypted-app content cannot be inspected.
Mobile data bypass.

How to block YouTube on Amazon eero (consumer)

eero app → Profiles → tap profile → Content Filters → toggle YouTube Restricted on. (Requires eero Plus on consumer plans; free on most ISP-bundled eeros.) This forces Google's YouTube Restricted Mode for that profile network-wide.

How to pause Wi-Fi on Amazon eero (consumer)

eero app → Profiles → tap profile → Pause. Or Schedules for daily windows. Free on every eero.

Troubleshooting

Amazon eero (consumer) parental controls not working: common fixes

eero Secure no longer in the app

Amazon retired the cheaper eero Secure tier in 2025. The remaining paid plan is eero Plus (£9.99/month or £99/year). ISP-bundled eero installs (TalkTalk, Three, Cuckoo, Hey!, KCOM, UW, Ogi, Giganet, Fibrus) generally include the equivalent of eero Secure free.

Child rotates MAC to bypass

Turn on Unassigned Device alerts (free, in the eero app under Discover → Notifications). New devices get flagged before they get internet access.

Content filters greyed out

Content Filters need eero Plus on consumer-bought eeros. ISP customers should have them free; if not, sign out and back into the app.

FAQs

Frequently asked questions

How much does eero parental controls cost in the UK?

Free baseline (Profiles, pause, schedules). Full content filters need eero Plus, approximately £9.99/month or £99/year on consumer plans. ISP customers (TalkTalk Future Fibre, Cuckoo, Hey!, KCOM, UW, Three 5G, Ogi, Fibrus) usually get the equivalent included free.

What happened to eero Secure?

Amazon retired the cheaper eero Secure tier in 2025. eero Plus is now the only paid plan. ISP-bundled eeros usually include the equivalent free.

How do I block YouTube on eero?

eero app → Profiles → tap profile → Content Filters → toggle YouTube Restricted on. Requires eero Plus on consumer plans (free on most ISP installs).

Does eero stop my teenager bypassing the filter?

eero blocks known DNS-over-HTTPS endpoints, so DoH bypass is harder than on most routers. But a VPN on the device overrides eero. Combine with Apple Screen Time or Google Family Link.

Can eero limit minutes inside an app?

No. eero blocks domains; it cannot limit minutes spent inside an app once opened. Use Apple Screen Time or Google Family Link for per-app time limits.

More help

If Amazon eero (consumer) controls are not enough

Router-level controls have known gaps: mobile data, encrypted apps, VPNs. These guides from our sister site BroadbandSwitch.uk pick up where the router stops.